Privacy.

Customer service is our utmost priority .We assure you that we will never share your personal information with anyone. Your e-mail address is only used to contact you to process your order.

Returns and refunds.

Logan Embroidery offers a refund or replacement on faulty goods only, provided the customer notifies Logan Embroidery by email within 7 days of receipt of goods and the goods are returned within 14 days of delivery, unused and unwashed.

We do not offer refunds simply because you have changed your mind so please choose carefully.

Please contact us before returning your items, and please include a copy of the invoice and the reason you are returning items in writing on the invoice.

All returns are to be sent registered mail. We do not issue refunds on items that get lost in the mail, so please make sure you register the return parcel. All postage costs on return parcels will be refunded to you upon receipt of the parcel.

Logan Embroidery will notify the customer by email of refund once we have received and processed returned items.

Please note: Personalised items can not be returned for errors made by the customer when ordering. So please take care when making your choices and noting other details such as names.

Refunds on credit card and overseas purchases can only be refunded via our Paypal account.

Refunds on bank deposit express and money order payments will be made by crediting the customers nominated bank account via online banking. Logan Embroidery's refund policy does not cover the purchase price of an Australia post money order.